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Terms and Conditions

 

Orders

To place an order via phone please call our representative at 514-333-0443 from Monday to Friday from 8:00AM to 3:30PM.

Orders may be placed online at www.margauxwengerbijoux.com at any time; if placed after closing they will be confirmed promptly via our representative.

Margauxwengerbijoux.com reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Margauxwengerbijoux.com

 

Orders Fulfillment

All orders do not go into production without full advance payment by the customer.
All orders take between 4-6 weeks to produce and ship. Should you need an order before then please contact our representative at 514-333-0443 from Monday to Friday from 8:00AM to 3:30PM or email dorso@bellnet.ca and they will try to fulfill your request if possible.

It is possible for your order to come in before the allotted window. Orders are shipped as soon as they are complete.

Orders placed during holidays or when there is a high volume of orders can take longer than the allotted time window. A sales representative will always notify the customer if this is the case.

 

Sales Tax

Sales tax is applicable on all orders shipped within Canada. The rate fluctuates depending on the Province the order is being shipped to.

 

Shipping

Margauxwengerbijoux.com offers flat rate shipping. We require a signature upon delivery for any order. You are given the option to sign or not sign for the package on check out. Should you choose not to sign for your package please be aware Margauxwengerbijoux.com is not liable for lost shipments when tracking dictates it has been delivered. Margauxjewellery.ca is not responsible for the delayed delivery packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to Margauxwengerbijoux.com for any of these reasons, you will be subject to paying for the re-shipment of your order.

UPS Ground shipping to addresses within Canada is $25.
*Must have doorman or someone at address at time of delivery to sign for package.

If you require a quick delivery, please contact a sale representative.

We do not use customer provided shipping accounts.

 

MULTIPLE SHIPMENTS Within One Order

Margauxwengerbijoux.com offers $25 ground shipping within Canada. Should you order an item that is ready for immediate shipment along with items that are not-this order will be split into multiple shipments. The customer will be charged for the second shipment without notification. If you wish for us to hold your items and send as one shipment, this must be noted at the time your order is placed.

 

Secure Payment

We accept VISA and MASTERCARD. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed and produced.

 

Fine Jewelry

Most of the Urban collection consists of options in solid 14K yellow, rose, or white gold and white diamonds.

The Ceramic Cross collection consists of pieces made in ceramic coming from Germany, and in 18K yellow gold, white gold, and rose gold and white diamonds. All of the pieces are made in Italy.

The Cataforesi and Gems collection consists of a silver or 10K gold base with a cataforesi (enamel) finish and semi-precious stones. All of the pieces are made in Italy.

 

Care Instructions

Gems and semiprecious stones:

Diamond: Steam, ultrasonic, mid organic soap, untreated cloth.
Emerald: Mild soap and water, untreated cloth
Iolite: Mild soap and water, untreated cloth
Pearl: Untreated cloth
Iolite: Mild soap and water, untreated cloth
Rodolite: Mild soap and water, untreated cloth
Ruby: Mild soap and lukewarm water, untreated cloth, steam
Sapphire: Mild soap and lukewarm water, untreated cloth, steam
Topaz: Mild soap and water, untreated cloth

Cataforesi and Cataforesi with gems:
Untreated soft cloth

Gold and silver:
We recommend storing your gold and silver jewellery in an airtight container between wears.it is important never to spray chemicals while wearing jewellery

Swarovsky crystals:
Soft, untreated cloth

*Margauxwengerbijoux.com is not liable for any damage to the finish of a piece if care instructions are not followed.

 

Gift Wrap

All items are shipped in our silver ribbon logo box unless otherwise specified.

 

Returns & Exchanges

All sales are final. We do not take returns or exchanges on any styles. If a piece is damaged it can be returned for repair within one month of purchase. It will be sent back to the customer at no extra cost.

 

Product Maintenance

On a case-by-case basis, repair on a fine jewelry product that was ordered directly from the Margauxwengerbijoux.com within one month of purchase. If your piece has broken within one month of purchase Margauxwengerbijoux.com will repair or exchange your piece for a new one of the same style and color.

 

Site Information

At Margauxwengerbijoux.com, we make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions-including after an order has been submitted-and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product’s listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices or our products.

 

Site Imagery

As stated above, product imagery may be subject to change without notice. All products are photographed to show as much detail as possible, some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size. Also, be aware every computer monitor has different settings so color and size may vary.

All total carat weight provided is estimated and can be within .05 carats of the stated weight. Carat weight for rings is based on the sizing noted-it varies based on size.

We can provide the weight in grams of our pieces per requests.

 

Trademarks

Margauxwengerbijoux.com and other product or service name or slogan contained in our Site are trademarks of Margauxjewellery.ca and its suppliers or licensors, and may not be copied, imitated or used in whole or in part, without the prior written permission of Margauxwengerbijoux.com or the applicable trademark holder.

 

Third Party Content

Margauxwengerbijoux.com may provide links to Web pages and content of third parties (‘Third Party Content’) as a service to those interested in this information. Margauxwengerbijoux.com does not monitor or have any control over any Third Party Content or third party Sites. Margauxwengerbijoux.com does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Margauxwengerbijoux.com does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

 

Promotions

Any promotions offered by Margauxwengerbijoux.com will state the time frame in which they can be used, along with any other limitations or excluded products. Margauxwengerbijoux.com reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, Margauxwengerbijoux.com has the right to cancel these orders and ban the usage of any further promotional material by such user.

 

Disclaimer of Liability

We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided “as is” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

By visiting this Web Site, you agree that the laws of Canada without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

 

Disclaimer of Warranty

Except as expressly provided to the contrary in a writing by Margauxwengerbijoux.com this Site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. Margauxwengerbijoux.com disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site. Margauxwengerbijoux.com does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Margauxwengerbijoux.com does not represent or warrant that our site or its servers are free of viruses or other harmful components.

 

Notice

You agree that Margauxwengerbijoux.com may modify these Terms of Service and any other policies on our Site at any time and that posting the modified Terms of Service or policies on our Site will constitute sufficient notice of such modification.

 

Termination

Notwithstanding any of these Terms and Services, Margauxwengerbijoux.com reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site. As part of our ongoing commitment to ensure that your shopping experience with the Web Site is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

 

Contact Information

For all Inquiries:
info@margauxwengerbijoux.com